i2i offers support packages to small businesses to help with any day-to-day issues incurred within the office environment. This can range from software problems to implementing new computer equipment at a competitive price. During a meeting with your company a run through of your systems will take place to ensure maximum support and capabilities, before a price is confirmed. Please get in touch to see how we could benefit your business.
The core of our IT support is the help desk. The help desk is available to all those who have a support/maintenance contract with us and those who are paying for technical support ad-hoc or in an emergency response
Our technical support comes in three stages
» 1st Stage Support Ticket issued, a support ticket is issued through the i2i help desk and an engineer will look into your problem and advise the appropriate action to resolve your issue.
» 2nd Stage Remote Access, if we can’t solve a problem through your support ticket we will remotely connect to your machine and fix the problem is this manner. 90% of support tickets are fixed on the second line.
» 3rd Stage Onsite Visit, finally if we can’t fix the problem remotely an engineer will come onsite and attend to the problem in this manner.
Every technical support issue you have is given a TSI (Technical Support Incident) number and this number is given to you when you log a support ticket or when contacting us directly.
We offer a wide range of computer equipment and supplies to suit your business needs and requirements, all at competitive prices. Installation of equipment can also be carried out. All makes and models can be sourced from new computers to printers, to office supplies and stationary. We have built up a close working relationship with our suppliers in order to bring the best in competitive pricing accross the board including servers and hendheld equipment. Contact us today with your requirements.