Tag Archives: team i2i

A Spotlight on i2i’s First Line Support Manager Bradley

Last year we made some key appointments to our team and Bradley, our First Line Support Manager, was one of them.

Bradley joined us at the start of November with a technical background, having worked previously as an IT Technician for a large manufacturer.

His role with i2i was a change of direction, being more customer focused and working within a small, agile team and Bradley has immersed himself in our collaborative, results driven culture from the get-go. He told us:

“The last 4 months have been a steep learning curve, but I’ve enjoyed every second.

I wanted to join i2i because they’re ambitious, innovative and have an all-hands-on deck approach and this has allowed me to develop my skills faster than I could’ve imagined.

There’s such a positive attitude within the team and we’re always encouraged to share our ideas which is really motivating.

My role is primarily focused on customer support, whether its new or old customers. I am constantly using the software and learning more about its capabilities which ensures our customers are getting the best possible experience. I also do a lot behind the scenes, managing our servers and various external applications that we use.

There is so much opportunity to learn and develop here at i2i and in the longer term I’d like to have more involvement in the development side of things and learning the coding language.”

Bradley has made a real impact within the team and we’re looking forward to supporting his development and growth with i2i.

We’re always on the look out for talented individuals who share our passion for problem solving and service.

If you’re looking to join a fast growing, innovative software development team, please contact Gareth for an informal chat: Gareth@inventory2invoice.com

Office Admin Manager Sophie reflects on 3 months’ with i2i

Earlier this year, we took on Sophie Adams as Office Administrator Manager.

With our client base growing rapidly as well as moving into new premises at Cardiff Gate, we needed a dedicated person to control all administrative duties, so that we could focus on continuously innovating our software and providing the best service to our clients.

Three months’ on and Sophie has already made a huge impact and streamlined many processes

We caught up with her recently to find out how she’s found her new role and to share a bit about her background so that you can get to know her better!

Before joining the i2i team, Sophie was doing a degree in Film Studies. She graduated with a 2:1 and wanted to gain some experience in the world of work fresh out of university.

She said: “It’s been a good eye opener and has helped a great deal in terms of organisational skills, confidence, working with numbers and communication. 

I’m really enjoying my role so far. The first three months have flown by and in this time, I’ve learnt a great deal! 

The team are so friendly and are always there to answer any questions and guide me along the way. Nathan and Gareth have done very well showing me the ropes so far. 

The main elements of my role include:

    • Clear and sufficient communication between myself and i2i’s customers to ensure that the correct payments through and are paid on time. 
    • Bank reconciling – one-on-one training with i2i’s accountant; providing management accounts and other useful board information
    • Filing, answering phones, invoicing customers and much more.”

It’s been fantastic having Sophie in the team, she’s brought a new dynamic and has so much potential. 

As a business, we continue to grow! Our team is expanding further and looking to recruit a First Line Support Manager as well as an I.T. Manager / ERP Consultant. If you’re looking to join a fast growing, innovative software development team, we want to hear from you.

To discuss either of the roles please contact: Gareth@inventory2invoice.com